
Trulynx.ai
Services

AI CHATBOT
AI VOICEBOT
Predictive Dialer
A predictive dialer is an automated dialing system that calls multiple phone numbers simultaneously and connects live calls to available sales agents. It predicts when an agent will be available and adjusts the dialing rate accordingly, minimizing downtime and maximizing productivity. This tool is particularly useful for outbound sales teams that need to reach a high volume of leads quickly.
CRM Integration
This integration connects VoIP systems with a Customer Relationship Management (CRM) platform, allowing sales teams to manage calls, track customer interactions, and maintain records within one unified system. When a call is made or received, the CRM automatically logs the details, enabling sales reps to access customer histories, update records, and create follow-up tasks without leaving the interface.
Call Analytics and Reporting
Call analytics and reporting tools provide detailed insights into sales calls, such as call duration, success rates, call frequency, and agent performance. These metrics help managers and sales teams to identify trends, assess the effectiveness of their strategies, and make data-driven decisions to improve overall sales performance.
Auto Dialer with Call Recording
An auto dialer automatically dials numbers from a predefined list, connecting calls to agents only when a call is answered. This system also records conversations for later review, allowing for quality control, training, and compliance verification. Recorded calls can be analyzed to identify areas for improvement and ensure that agents adhere to scripts and best practices.
Customer Support Bot
A customer support bot is an AI-powered tool designed to assist customers by answering common questions, resolving issues, and providing information through text-based chat. It uses natural language processing (NLP) to understand and respond to user queries in real-time. These bots can handle a large volume of inquiries simultaneously, reducing the need for human support agents and providing 24/7 customer service.
Lead Generation Bot
Lead generation bots engage visitors on websites or social media platforms, initiating conversations to capture lead information. They qualify leads by asking relevant questions, gathering contact details, and determining the potential customer’s interest level. This automation helps sales teams focus on high-quality leads, streamlining the process of lead nurturing and conversion.
E-commerce Bot
E-commerce bots guide online shoppers through the purchasing process by answering product-related questions, making recommendations based on user preferences, and assisting with order placement. These bots can enhance the shopping experience by providing personalized support and ensuring that customers find what they need quickly and efficiently.
Booking/Reservation Bot
A booking or reservation bot allows users to schedule appointments, book tables at restaurants, or reserve services directly through chat interfaces. These bots integrate with calendar systems or booking platforms, enabling users to see available slots, make reservations, and receive confirmations instantly without the need for human intervention.
Interactive Voice Response (IVR) System
An IVR system is an automated telephony technology that interacts with callers, gathers information, and routes calls to the appropriate department or agent based on the caller’s input. IVR systems use pre-recorded voice prompts and menu options (e.g., “Press 1 for sales”) to help callers navigate through a company’s services without needing to speak to a live agent, improving efficiency and reducing wait times.
Virtual Assistant
Virtual assistants are AI-powered voice bots that help users manage daily tasks through voice commands. Examples include Siri, Google Assistant, and Alexa. These assistants can perform various tasks such as setting reminders, sending messages, checking the weather, controlling smart home devices, and even making calls or placing orders online. They are designed to understand natural language and provide a seamless, hands-free user experience.
Customer Service Voice Bot
A customer service voice bot automates interactions with customers over the phone, handling routine inquiries like checking account balances, resetting passwords, or tracking orders. These bots use voice recognition technology to understand customer requests and provide appropriate responses, freeing up human agents to handle more complex issues. Voice bots can operate 24/7, offering consistent and immediate service.
Voice-Based Surveys
Voice-based survey bots conduct automated surveys over the phone, asking respondents questions and recording their spoken answers. These bots can handle large volumes of calls and collect data efficiently. The responses are then transcribed and analyzed to gather insights into customer satisfaction, product feedback, or market research, helping businesses make informed decisions based on real-time data.

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